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About Shippment: 1,FBA Orders: usually need 1-3 days to reach to you,most orders will be fuifilled by Amazon,If your FBA Order not reach to you on time,please contact with Amazon,they will work out your problems. 2,Seller Fulfilled orders: usually take about two weeks,every seller Fulfilled order will have a gift.so trust that your waiting will be deserved. If your order shipped more than two weeks,please contact with us,we will help you tracking the order. About Return and Refund: When you received our product within 3 days,you don’t like it or it is defective ,Anyway if you want to return our product,please contact us by email first,we will reply you as soon as possible and try our best to give you a satisfied solution. Jewelry Can Make you beautiful,but jewelry’s beauty also need your care and protection.Protect the jewelry’beauty is also protect your beauty.here are some method about Jewelry Maintenance and Protection: 1).When you are exercising or doing hard work,please not wear jewelry. Becase sweat maybe erode jewelry,and the metal jewelry maybe hurt you. 2).Please do not mix all kinds jewelry together,they will abrade each other,that will make jewelry faded.When you not wear your jewelry pls wipe it clean,and put in a sealed Jewelry box. 3).When you are bathing,swimming,cooking,pls take your jewelry off. Jewelry should not touch with water,and water also will erode jewelry. 4).Frequent cleaning is necessary. Please use a soft clean Silver cleaning cloth wipe its surface stains. Anyway,pls remenber: swaet ,water and perfume are jewelry three enemies. We promised that provide our best products and best services to every customer,try our best to give you a pleasant purchase experience . If you have any questions, welcome to contact with us by email,we will reply you within 12 hours.